If you are looking for something in particular and you can’t find it on our online store or you have any product questions or queries that are not covered in our FAQ page then please contact our mailorder hotline on 0207 240 2611 which is open 11am-7pm Mon – Sat and 12pm -5pm Sundays or drop us an email at [email protected]
SLAM SHIPPING FAQ :
When will my order be shipped?
Place your Uk order online before 4pm on any weekday (excluding Bank Holidays) and we’ll get your order shipped the same day via our next day interlink courier service. If your order is placed on Friday then it will be delivered the following Monday. If you place an order during the weekend it will go out first thing on Monday and will be with you on Tuesday.
How much will it cost?
- All UK orders over £70 receive free next day delivery via an Interlink Express next day courier service *.
- UK orders between £25 and £69.99 are sent via an Interlink Express next day courier service at a cost of £5 per order. *
- UK orders under £14.99 are sent via royal mail next day delivery charged at £2.50.
* If your order is placed before 3pm on Friday your order will be shipping the same day for delivery on Monday.
.UK Islands & Ireland
- Next Working Day Standard : £10.00 flat rate per order.
Europe & Rest of the World
- Prices start from £12 : please email us at [email protected] for the exact delivery cost of your order.
SLAM RETURNS FAQ :
Slam City Skates Return & Exchange Policy
If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 28 days and in perfect original sale-able condition. Customers are responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us.
We offer a refund or exchange service but we cant refund your original postage cost if you have simply changed your mind.
- All items must be unused
- Clothing must be clean and unwashed with all tags attached
- Once clothing has been worn and/or washed it cannot be returned or exchanged
- Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged
- All shoes should be returned in their original packing
- All decks must be un-skated and in like-new condition
- Once a deck has been assembled, neither the deck nor its parts can be returned or exchanged
- All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion
- All Videos/DVD must be unopened