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SLAM CITY SKATES16 NEAL'S YARD, COVENT GARDEN, LONDON, WC2H 9DP
TELE: +44 (0)20 7240 0928
MAIL ORDER LINE: 0870 420 4146
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FAQ

1. We accept payment via Visa, Mastercard, American Express, Switch, Maestro, Solo, Delta and Electron.
You can also pay via cheques or postal orders, please phone 0870 420 4146 to reserve your order.

2. If you need to call/email to discuss your online order please include your order ID.

3. We currently have some problems with the following email accounts AOL and Hotmail, if you haven't received an order confirmation after placing an order do not worry, your order will be sent asap or if stock is not available you will be contacted by phone.

4. We try to keep the online store as up to date as possible but you can check stock availability
by calling our mail order line 0870 420 4146.

5. Mail order line - 0870 420 4146
Opening Hours - Monday to Saturday 11am - 7pm and 12am - 5pm Sunday

Please leave a message if there is no answer (due to the lines getting very busy at times), we will get back to you asap. Weekend online orders will be processed Monday morning and dispatched same day.

6. This database does not list all of our stock, and is being constantly updated. If you don't see what you want, email shop@slamcity.com or call
0870 420 4146 to ask about availability
PLEASE NOTE WE DO NOT SHIP INTERNATIONALLY.
Delivery Info.

Our courier service operates Monday - Friday.

All orders will be processed and dispatched the same day, up till 4pm. Orders received after 4pm will be dispatched the next day. Be aware that orders received after 4pm Friday will not be dispatched till Monday.

95% of items sent via our courier service should arrive the next working day, however it is not a guaranteed service and under certain circumstances your order may take longer.

Delivery charges:

Mainland UK Courier service Next day* £5
*Mon - Fri service, Orders processed on Friday will be delivered on Monday.

Royal Mail 1st Class delivery available on small item's (i.e DVD, Beanie, Wallet, Bearings, Wheels, Cap, Tee)

Ireland, Isle Of Man, Scottish Islands, Isles Of Scilly all sent via Royal Mail £8.

Returns:
Non-faulty items must be sent back in their original unused condition within 21 days of the order date. Once received, we will offer an exchange or a full refund if required. DVD's will not be accepted unless they are returned sealed.

Custom setups cannot be returned.

You will be required to pay postage when returning your exchange items to us.
All our goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Once we are satisfied the goods are faulty we will offer a free repair, replacement, exchange or refund.

If you need to return you item please send it to:

Slam City Skates
16 Neal's Yard
Covent Garden
London
WC2H 9DP.

Make sure you include a note saying why you are returning the item, your name, contact info etc.